In September 2012, Rob and Sue relocated to Fiji with their two young children to build a resort with a difference. Having always worked on a “Small Is Big” philosophy (it’s the small things in life that make the biggest difference) they set about creating a resort centred solely around customer service and the guest experience.
And so Tropica was born. A 4 star boutique resort catering especially for adults. Designed with a modern feel using local workmanship. All about water and rock, stunning rock walls and rivers permeate throughout the resort, enhanced by flowing water and waterfalls.
The focus is definitely on local. Wherever possible goods have been purchased in Fiji and jobs have been provided to local tradesmen from the surrounding villages. Resident staff are accommodated in one of the best staff villages in Fiji and planting is currently underway for the resort to grow its own organic produce. Building has also started on a resort nursery.
The "caring for the customer" rating is an aggregate score for the five parameters we survey (welcome, the service, charm, cleanliness/maintenance and overall experience/value for money. There must be a minimum of 3 traveller ratings we can average before we display a rating for the property. We also age traveller ratings and discard any that are over twelve months old.